Grievance Redressal

At ManipalCigna Health Insurance, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services.

If you wish to report a grievance, please write to us on the options as suggested below. You will receive a resolution within 15 days of we receiving your communication.

Click Here to read our Complaint Handling Process

Click Here to read our Grievance Redressal Policy

Level 1

You can connect with our Health Relationship Managers by

1.Calling our Toll Free Helpline:1800-102-4462 between 9:00 AM to 9:00 PM.
2.Or write to us at:
3.You can also submit your letter to us at: Grievance Management Cell
401/402, Raheja Titanium,
Western Express Highway,
Goregaon (East),
Mumbai – 400 063.
4.Visit us at any of our Branches - View all Branches

Escalation Mechanism :

If the resolution you receive does not meet your expectations, you may escalate your grievance at the levels mentioned below. As prescribed by the Regulator, you will receive a resolution within 15 days of we receiving your communication.

Level 2

Please write to our Grievance Redressal Officer,

Ms. Shruti Vyas Assistant Vice President - Grievance Cell


Level 3

Please write to our Senior Grievance Redressal Officer,

Mr. Sameer Bhatnagar Chief Grievance Redressal Officer


Level 4

If the channels above have still not met your expectations, you may approach the insurance ombudsman, the office Name and address details applicable for your state can be obtained from the following link

Note: You may also approach the Insurance ombudsman if your complaint is open for more than 30 days at any of the above levels.